City of Hemet Finance Department
Utility Billing Office
445 East Florida Avenue
Hemet CA 92543
EXPLANATION OF UTILITY RATES AS OF JANUARY 1, 2020
ONLINE BILL PAY: Go to www.hemetca.gov
All new accounts will incur a $7 account set up fee
NORMAL WATER USAGE RATES
All other accounts are billed a Base Rate determined by the size of the water meter and a Consumption Charge based on the cubic feet of water used. One cubic foot of water is equal to 7.48 gallons.
BASE WATER RATES
Per 100 CF
NOTE: Water services rendered for single family properties for less than 30 days are charged a minimum Temporary Water fee of $52 as set by the current resolution.
SEWER RATES AND RESIDENTIAL REFUSE INFORMATION
|Service Description||Monthly Rate|
|EMWD Capital Sewer Charge||2.75|
|EMWD Sewer (per sewer unit)||26.77|
|City Sewer and Storm Drain Maintenance (per sewer unit)||11.30|
|Refuse Service||CALL CR&R FOR TRASH SERVICE 1 800 755 8112|
The billing and collection schedule and the deposit policy are shown on the next page.
EMWD RATES ARE EFFECTIVE AS OF JANUARY 1, 2020
BILLING AND COLLECTION SCHEDULE
Utility bills are prepared monthly and are due 21 days from the billing date. If you need information about your next bill date, please call 951-765-2350. If payment is not received by 5 pm on the due date, a series of delinquent collection actions are taken and service fees are applied to the account
Shut off Notice: Service Fee: $ 31
A notice is mailed to the service location to advise the customer that service will be disconnected if payment is not received by specified date. A shutoff notice may be paid by check, but if the check is returned from the bank for any reason service is disconnected without further notice.
15 Day Notice: Service Fee: $ 7/unit, $ 31 minimum
(Applies to Multiple Family Dwelling Units only) A notice is delivered to advise the tenants that service is scheduled for disconnection in 15 days for nonpayment. This notice is delivered if a Shutoff Notice is not paid within 24 hours after delivery.
Delinquent Cut off/Reconnect: Reconnect Fee: $ 73
If a Delinquent Cut off order has been processed a $73.00 Reconnection fee will be assessed to your account, and must be paid regardless of whether or not service is discontinued. If all charges are paid before 3 pm, reconnection can take place on the same day. Reconnect fees must be paid by cash or cashier’s check.
Delinquent Cut off/Reconnect after 3 pm: After Hours Reconnect Fee: $ 128
If a delinquent cut off order has been processed for nonpayment and all charges are paid after 3 pm, reconnect can take place on the same day if the After Hours fee is paid. Reconnect fees must be paid by cash or cashier’s check.
Illegal reconnection: There are significant charges for any type of illegal reconnection to the City water system at any time. These fees must be paid by cash or cashier’s check.
DEPOSIT POLICY - NEW ACCOUNTS
Single Family Residential Accounts
Deposits on single family residential accounts may be waived based on the creditworthiness of the applicant. New deposits are calculated at not more than three times the estimated average monthly bill or twice the estimated average periodic bill, based on applicants’ creditworthiness.
Multiple Residential and Commercial Accounts
A deposit is required of not less than one and one-half times the estimated average monthly bill nor more than twice the estimated average periodic bill, or three times the estimated average monthly bill, whichever is greater. Deposits are not waived on these accounts.
DEPOSIT POLICY - EXISTING ACCOUNTS
A deposit of twice the estimated average periodic bill or three times the estimated average monthly bill, whichever is greater, will be required on existing accounts after the account has received two shutoff notices within a twelve-month period.
USE OF DEPOSITS
The deposit is held until the account is closed. The deposit earns interest on a monthly basis at the City’s average interest earning rate. The deposit and all interest earnings will be applied to the account’s closing bill. Any credit balance remaining at the close of the account will be refunded to the customer.